Support
Stuck, billed wrong, or saw something that shouldn't be on the charts? We read everything.
Account, billing and content reports go by email, so there is a record and nothing private is posted in public.
Account
Your career is tied to your device account. If your progress looks wrong or you switched devices and something didn't come along, email us with your artist name and we'll dig in.
Purchases & restores
Purchases go through Apple. If something you bought hasn't unlocked, try "Restore Purchases" in the game's settings first. Still missing? Send us the approximate purchase date and we'll sort it out.
Reporting content
Press and hold any artist name, song title, artwork, song clip, or label in the game and choose Report. You can also block an artist from the same menu so their songs and posts stop appearing for you. Every report is reviewed within 24 hours. For anything urgent, email us with a screenshot and where you saw it.
Parents
What a teen can see, hear, and spend in the game, and which controls are yours, is on one page: For parents.